AI 正在让软件界面变得"可塑"：从 Salesforce 无头化到 Claude Code 偏好 HTML
Plastic User Interfaces
AI 正让软件界面变得动态可塑，推动 SaaS 从固定应用转向多种专用界面。Salesforce 已实现无头化，销售人员无需登录 salesforce.com 即可通过 AI 更新交易表，许多公司正借助 MCP 跟进。
In short : AI is making software interfaces dynamic and malleable, shifting SaaS from fixed application heads toward many purpose-built user experiences.
Salesforce has gone headless : a sales person can update their deal sheet without ever logging into salesforce.com through AI. Many companies are following suit with MCPs. English as an interface to complex systems is a tremendous innovation.
And yet, some of the most sophisticated thinkers in AI are pushing more than markdown text, a format AI & computer systems use. These thinkers espouse richer UIs :
“Imagine using iMessage to do everything, when in fact every other app has a unique interface…With e-commerce, you want a very rich user interface.” - Brian Chesky, CEO of AirBNB
“I want richer visualizations, color, and diagrams and I want to be able to share them easily,” he adds. “I’ve started preferring HTML as an output format instead of Markdown and increasingly see this being used by others on the Claude Code team, this is why.” — Thariq Shihipar, Claude Code engineer
AI enables us to dynamically create UIs whenever we need them built for purpose. Custom-tailored to vacation shopping, CRM updating, or terminal typing, whatever the recipient’s preference might be.
Headless systems don’t decapitate the system ; they enable many user interfaces.
On the go? How about an audio summary of your email? Reviewing marketing copy? Interactive web app. Planning expenses for next year? Interactive spreadsheet with charts.
Software systems need to decide which of these to keep over time & which are disposable ; those newer semi-permanent artifacts will become the new heads - yes, there will be many - & they’ll evolve as business does.
This dynamic UI management is the future of software value : the harness to control the interface/ensure it’s correct & the knowledge management to rationalize all the AI products over time as a context database & library of artifacts.
The user interface, the head isn’t disappearing, it’s become plastic, malleable to the interface a user needs when they need it. There’s a great future in plastics.
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来源：Tomer Tunguz 博客（VC 分析） · tomtunguz.com