Santander 董事长 Botín:AI 将改变银行业岗位,但暂未看到明显就业冲击
AI Will Change Banking Jobs, Says Santander's Botín
Santander 执行董事长 Ana Botín 表示,AI 会改变银行岗位、可能带来一些调整,但该行目前在就业方面尚未看到重大影响。她透露 Santander 内部已有 280 个 agent 投入运行,并在构建自有 orchestration layer,同时强调无需为每项任务都使用最先进的模型。
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AI Will Change Banking Jobs, Says Santander's Botín
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The David Rubenstein Show: Peer to Peer Conversations • Oct 14th, 2026
AI Will Change Banking Jobs, Says Santander's Botín
Santander Executive Chair Ana Botín says jobs will change as AI advances and acknowledges there could be adjustments, but the bank isn’t seeing a major impact on employment yet. Botín also discusses the opportunities she sees for AI within Santander. Botin is on this week's episode of The David Rubenstein Show: Peer to Peer Conversations. This episode was recorded July 13 in New York.
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0:00
In Banco Santander. Are you worried that job losses will
0:03
occur, or do you think it will actually produce more jobs for the bank?
0:07
Well, if you look at the numbers across all our core markets were at
0:11
historically high employment levels, there's definitely a change.
0:15
So the jobs will be different. There could be some adjustment as we go
0:18
through this, but we are not seeing right now any big impact in terms of
0:23
employment. Now it might happen for sure.
0:25
Will happen at some point. AI seems to be dominated now by American
0:29
technology companies. Do you think Europe is falling behind in
0:32
the eye race? We are working with all the LMS.
0:36
We're working on what we call an orchestration layer, and there's many
0:39
things that we can build. You can build very efficient vertical
0:42
models. You don't need the most advanced models
0:45
for some task. And so what we do is we have our own
0:49
teams, and all of that is embedded in the businesses where we work with the
0:53
large companies. And then we decide which one we use.
0:56
But very importantly, we're building our own agents.
0:59
We have 280 agents up and running inside Santander, and we do that within a very
1:05
secure perimeter to make sure that we do that safely.
1:08
That is what you get with a highly regulated bank.
1:10
So we think that's a huge opportunity for a bank like ours.
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