当邮件写给「Tomasz 或 Tomasz 的智能体」：AI 如何改变沟通礼仪
Is This Tomasz's Agent?
AI 正在改变沟通礼仪：人们开始用「Hi, Tomasz or Tomasz's agent」这样的称呼发邮件，默认收件方可能是机器。Gmail 会在用户思考前就给出「Sounds good!」等回复建议，客服电话也普遍由 AI 智能体接听，ElevenLabs 能用 30 秒音频克隆声音。作者认为，礼貌的假设已变成默认对方是机器人，而惊喜地发现是真人反而成了亲密的表现。
In short : AI has changed social norms around communication : people now address emails to humans or their agents interchangeably, & the polite assumption has shifted to expecting a machine.
“Hi, Tomasz or Tomasz’s agent.”
I’ve started receiving emails that begin this way. A byproduct, I suppose, of having written so much about AI. People now assume my inbox is monitored by robots.
Which raises an odd question : what does it mean to write to someone when you expect a machine to answer?
Gmail suggests my reply before I’ve thought it. “Sounds good!” “Thanks for sending!” “Let’s circle back next week.” The machine knows what I’d say. Sometimes I click it. Sometimes I wonder if the person on the other end can tell.
Every customer support call is now with an AI agent. The voice sounds real. They are infinitely knowledgeable. The responses are fast. Does it matter that it’s not a person?
A friend sends voice memos instead of texts now. “So you know it’s actually me,” he said. But how do you know? ElevenLabs can clone a voice from thirty seconds of audio. The ums, the pauses, the little laugh—all reproducible.
Does it matter?
But maybe the people writing “Hi, Tomasz or Tomasz’s agent” have it right. They’re not being rude. They’re being realistic. They’ve adapted to a world where the answer might come from either side of the curtain, & they’ve decided not to care which.
The polite thing now is to assume the robot. The intimate thing is to be surprised when it’s not.
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来源：Tomer Tunguz 博客（VC 分析） · tomtunguz.com